TREDUS ERP

1. Introduction

Welcome to TREDUS ERP. These Terms and Conditions ("Terms") govern your access to and use of the TREDUS ERP software-as-a-service platform, associated applications, and services (collectively, the "Service").

By creating an account, signing an order form that references these Terms, or by accessing or using the Service, you or the entity you represent ("Client", "you", "your") agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept this agreement and may not use the Service.

2. Definitions

• "Authorized User" means an individual (e.g., your employee, contractor, or agent) who is authorized by you to use the Service under your account.
• "Client Data" means all electronic data, text, information, or material that you or your Authorized Users submit to the Service. You retain full ownership of your Client Data.
• "Documentation" means the official user documentation provided by us for the Service.
• "Order Form" means the ordering document or online order specifying the Service to be provided, including any add-ons, subscription term, and associated fees.
• "Subscription Term" means the period during which you have agreed to subscribe to the Service.
• "Service" means the TREDUS ERP platform and any related services provided by E-CORP.

3. The Service

3.1. License Grant

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service and Documentation during the Subscription Term, solely for your internal business operations.

3.2. Updates and Modifications

We may update the Service from time to time with new features or functionality. We will provide you with notice of any material changes to the Service.

3.3. Service Level Agreement (SLA)

We will use commercially reasonable efforts to make the Service available with an uptime of at least 99.5% during any calendar month. For more details, please refer to our separate Service Level Agreement document.

4. Client Responsibilities

4.1. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.2. Acceptable Use

You agree not to (and not to permit your Authorized Users to):

• Use the Service for any illegal or unauthorized purpose.
• Resell, sublicense, lease, or otherwise make the Service available to any third party.
• Attempt to reverse engineer, decompile, or discover the source code of the Service.
• Use the Service to store or transmit infringing, libelous, or otherwise unlawful material, or to store or transmit material in violation of third-party privacy rights.
• Use the Service to store or transmit malicious code (e.g., viruses, worms, Trojan horses).
• Interfere with or disrupt the integrity or performance of the Service.

4.3. Your Client Data

You are solely responsible for the accuracy, quality, legality, and integrity of your Client Data and for the means by which you acquired it. You represent and warrant that you have all necessary rights and consents to provide the Client Data to us for processing as contemplated by these Terms.

5. Fees and Payment

5.1. Subscription Fees

You agree to pay all fees specified in the applicable Order Form. Fees are based on the subscription plan purchased and not on actual usage. Payment obligations are non-cancelable, and fees paid are non-refundable, except as expressly stated in these Terms.

5.2. Invoicing and Payment

Fees will be invoiced in advance, either annually or in accordance with the billing frequency stated in the Order Form. Invoices are due for payment within 30 days of the invoice date.

5.3. Taxes

Our fees do not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes (collectively, "Taxes"). You are responsible for paying all Taxes associated with your purchases.

6. Intellectual Property

6.1. Our Intellectual Property

We own all right, title, and interest in and to the Service, the Documentation, and all underlying software, technology, and content, including all related intellectual property rights. No rights are granted to you hereunder other than as expressly set forth herein.

6.2. Your Client Data

As between you and us, you own your Client Data. You grant us a worldwide, limited-term license to host, copy, transmit, and display your Client Data as necessary for us to provide the Service in accordance with these Terms.

6.3. Feedback

If you or your Authorized Users provide us with any feedback, suggestions, or ideas regarding the Service, you hereby grant us a perpetual, irrevocable, royalty-free license to use and incorporate such feedback into the Service without any obligation or compensation to you.

7. Data Protection and Privacy

7.1. General

We are committed to protecting the privacy and security of your Client Data. We will maintain administrative, physical, and technical safeguards for the protection of the security, confidentiality, and integrity of Client Data.

7.2. Role of the Parties

You are the "Data Controller" (or equivalent term under applicable law) of the personal data contained within your Client Data. We are the "Data Processor" (or "Service Provider"), processing such data on your behalf and at your instruction for the sole purpose of providing the Service.

7.3. Data Processing Addendum (DPA)

Our Data Processing Addendum, which is incorporated by reference into these Terms, further details our respective obligations regarding the processing of personal data. The DPA includes specific provisions to comply with:

• The General Data Protection Regulation (EU) 2016/679 (GDPR).
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
• Data protection laws of the United Arab Emirates (e.g., DIFC Data Protection Law, ADGM Data Protection Regulations) and the Kingdom of Saudi Arabia (Personal Data Protection Law - PDPL).

7.4. International Data Transfers

To the extent that we process personal data from the European Economic Area, the UK, or Switzerland, we will ensure that such processing and any cross-border transfers comply with applicable laws, utilizing mechanisms such as the Standard Contractual Clauses (SCCs).

7.5. Your Compliance

You agree to comply with all applicable data protection laws in your role as Data Controller, including providing necessary notices and obtaining necessary consents from individuals whose data you process using our Service.

8. Confidentiality

8.1. Definition

"Confidential Information" means all information disclosed by one party ("Disclosing Party") to the other ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information includes your Client Data. Our Confidential Information includes the Service, its pricing, and its non-public features.

8.2. Obligations

The Receiving Party will use the same degree of care that it uses to protect its own confidential information (but not less than reasonable care) to not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement.

8.3. Exclusions

Confidential Information does not include information that (i) is or becomes publicly known through no breach of this Agreement; (ii) was known to the Receiving Party prior to its disclosure; (iii) is received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.

9. Warranties and Disclaimers

9.1. Our Warranties

We warrant that the Service will perform materially in accordance with the applicable Documentation.

9.2. Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS." WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

10. Limitation of Liability

10.1. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER IN THE TWELVE (12) MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE.

10.2. Exclusion of Consequential Damages

IN NO EVENT SHALL WE BE LIABLE FOR ANY LOST PROFITS, REVENUES, OR DATA, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, HOWEVER CAUSED, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Term and Termination

11.1. Term

This Agreement commences on the date you first accept it and continues until all Subscription Terms have expired or have been terminated.

11.2. Termination for Cause

A party may terminate this Agreement for cause if the other party is in material breach of this Agreement and fails to cure such breach within 30 days of receiving written notice.

11.3. Effect of Termination

Upon termination, your right to access and use the Service will immediately cease. We will make your Client Data available for export for a period of 30 days following termination, after which we may delete it.

12. General Provisions

12.1. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of [Choose a Jurisdiction, e.g., the State of Delaware, USA / England and Wales / The Dubai International Financial Centre (DIFC)]. Any legal suit, action, or proceeding arising out of this Agreement shall be instituted exclusively in the courts of [Same Jurisdiction]. (Note: This is a critical clause that requires legal advice based on your business's primary location and client base).

12.2. Notices

All notices must be in writing and addressed to the other party's primary contact. Notices to E-CORP should be sent via email to legal@e-corp.business.

12.3. Force Majeure

Neither party will be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, or governmental acts.

12.4. Assignment

You may not assign this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of our assets.

12.5. Entire Agreement

These Terms, together with our Privacy Policy, Data Processing Addendum, and any Order Forms, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

12.6. Amendments

We may amend these Terms from time to time by posting the amended version on our website. We will provide you with 30 days' advance notice of any material changes. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the amended Terms.

Privacy Policy

1. Introduction

E-CORP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TREDUS ERP software-as-a-service platform, associated applications, and services (collectively, the "Service"). This policy is incorporated into and is subject to our Terms and Conditions.

By using the Service, you agree to the collection and use of information in accordance with this policy. This policy applies to the data for which we are a "Data Processor" or "Service Provider" (i.e., Client Data) and the data for which we are a "Data Controller" (e.g., account and usage information).

We have prepared this Privacy Policy in accordance with global privacy laws, including:

• The General Data Protection Regulation (EU) 2016/679 (GDPR).
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
• Data protection laws of the United Arab Emirates (UAE), including the DIFC Data Protection Law and ADGM Data Protection Regulations.
• The Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL).

2. Information We Collect

We collect information to provide and improve our Service to you. The types of information we may collect are:

2.1. Information You Provide to Us

• Account Information: When you register for an account, we collect information such as your name, company name, email address, phone number, and physical address.
• Payment Information: When you subscribe to our Service, we collect payment and billing information through our secure third-party payment processors. We do not store full credit card numbers on our servers.
• Communications: If you contact us directly for support or other inquiries, we may receive additional information about you such as the contents of your message and any other information you may choose to provide.
• Client Data: We process the data you and your Authorized Users upload, submit, or otherwise provide to the Service. As a Data Processor, we process this data on your behalf and in accordance with your instructions as outlined in our Terms and Conditions and Data Processing Addendum (DPA).

2.2. Information We Collect Automatically

• Log and Usage Data: We collect information that your browser or device sends whenever you use our Service. This may include your IP address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. This helps us to operate our services, enhance and customize your experience, and perform analytics. You can control the use of cookies at the individual browser level.

3. How We Use Your Information

We use the information we collect for various purposes:

• To Provide and Maintain Our Service: To operate the Service, manage your account, process transactions, and provide you with customer support.
• To Improve Our Service: To understand and analyze how you use our Service, to develop new products, services, features, and functionality.
• To Communicate with You: To send you service-related communications, including technical notices, updates, security alerts, and administrative messages.
• For Marketing Purposes: With your consent, we may send you emails about new product features, promotional communications, and other news about TREDUS ERP. You can opt-out of these communications at any time.
• For Security and Compliance: To enforce our Terms and Conditions, to prevent fraud, and to comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• With Service Providers (Sub-processors): We may share your information with third-party vendors and service providers that perform services on our behalf, such as hosting, payment processing, and analytics. These third parties are contractually obligated to safeguard your data and are restricted from using it for any other purpose. A list of our sub-processors is available in our Data Processing Addendum.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Client Data will be retained for the duration of your subscription and as described in the "Effect of Termination" clause in our Terms and Conditions.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1. For Individuals in the EEA, UK, and Switzerland (under GDPR):

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

6.2. For Residents of California (under CCPA/CPRA):

• The right to know: You have the right to know what personal information we have collected about you, including the categories of personal information, the sources from which it is collected, the purpose for collecting it, and the categories of third parties with whom we share it.
• The right to delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• The right to opt-out of sale/sharing: We do not sell your personal information.
• The right to correct: You have the right to request the correction of inaccurate personal information.
• The right to limit use and disclosure of sensitive personal information: You have the right to direct us to limit our use of your sensitive personal information to that which is necessary to perform the services.
• The right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

6.3. For Individuals in the UAE and Saudi Arabia:

You have rights to access, request correction or erasure of, and object to the processing of your personal data. A core principle under these laws is the requirement for clear and explicit consent for the collection and processing of personal data.

To exercise any of these rights, please contact us using the contact details provided below.

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. For transfers of personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses (SCCs).

8. Data Security

We use a combination of administrative, physical, and technical security controls to protect your data from unauthorized access, disclosure, use, and modification. We use encryption (such as SSL/TLS) to protect your information during transmission. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide a more prominent notice (including, for certain services, email notification).